Logistics plays a critical role in the booming Indian e-commerce industry. Delhivery, a Gurugram-based startup, has redefined supply chain management through its tech-driven solutions and extensive delivery network. The company started with the vision of solving logistics inefficiencies, and today, it serves more than 18,500 pin codes across India.
From handling deliveries for e-commerce giants like Flipkart, Amazon, and Nykaa to offering B2B supply chain solutions, Delhivery has become the backbone of India’s growing e-commerce ecosystem. Its asset-light model, extensive warehousing, and AI-driven logistics network have positioned it as a leader in the industry.
Delhivery Highlights
| Attribute | Details |
| Startup Name | SSN Logistic Private Limited |
| Headquarters | Gurgaon,Haryana,India |
| Sector | |
| Founders | Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan and Kapil Bharti |
| Founded | 2011 |
| Valuation | March 31, 2024 328.16 billion |
| Website | https://www.delhivery.com |
About Delhivery
Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Suraj Saharan, Bhavesh Manglani, and Kapil Bharati. The company started as a hyperlocal food delivery service in Gurugram but soon pivoted to e-commerce logistics after recognizing the growing demand for efficient shipping solutions.
With a mission to enhance logistics efficiency, reduce costs, and ensure faster deliveries, Delhivery has built a vast technology-driven supply chain infrastructure. Over the years, it has expanded to offer services in parcel transportation, warehousing, freight, and cross-border logistics.
Business and Revenue Model of Delhivery
Delhivery operates on an asset-light model, meaning it doesn’t own a large fleet of vehicles or warehouses but rather partners with local providers. This helps in scalability, cost reduction, and operational efficiency.
Revenue Streams
- Parcel Delivery & Express Logistics – Partnering with e-commerce platforms and businesses to deliver goods to customers.
- Warehousing & Fulfillment – Providing end-to-end storage and inventory management solutions.
- Freight Services – Managing bulk cargo movement for businesses and enterprises.
- Cross-Border Logistics – Enabling international shipping solutions for global trade.
- Supply Chain Services – Offering customized logistics and fulfillment services for businesses.
Delhivery charges businesses based on the weight, volume, and distance of deliveries. Its data-driven operations allow it to optimize costs and maximize profit margins.
Founders and Team of Delhivery
Delhivery was founded by five IIT graduates who identified inefficiencies in India’s logistics sector and leveraged technology-driven solutions to improve it. Sahil Barua (CEO & Co-founder), a former consultant at Bain & Company, has been instrumental in driving Delhivery’s strategic growth and expansion. Mohit Tandon (Co-founder) played a key role in scaling the company’s technology and logistics operations, ensuring seamless efficiency. Suraj Saharan (Co-founder) focused on enhancing operational efficiency and expanding the company’s infrastructure to support its growing logistics network. Bhavesh Manglani (Co-founder) contributed significantly to optimizing the supply chain before exiting the company. Kapil Bharati (Co-founder & CTO) is the technological backbone of Delhivery, ensuring a robust and scalable digital infrastructure. Together, this leadership team has transformed Delhivery from a startup into one of India’s leading logistics companies, ultimately taking it public and establishing it as a market leader.
Key Features of Delhivery
Delhivery has established a Pan-India presence, covering over 18,500+ pin codes, including remote locations, making logistics accessible across the country. The company leverages technology-driven operations, utilizing AI and data analytics for route optimization, predictive analytics, and inventory management, ensuring seamless and efficient deliveries. With its express parcel services, Delhivery provides same-day and next-day delivery options, catering primarily to e-commerce businesses. It also offers cross-border shipping, facilitating international logistics for businesses looking to expand globally.
Delhivery serves both B2B and B2C segments, addressing the logistics needs of enterprises, small businesses, and direct consumers. The company follows an asset-light model, meaning it does not own a large fleet, reducing overhead costs and increasing scalability. To support its vast operations, Delhivery has built a strong infrastructure, including 24+ automated sorting centers and 80+ warehouses across India. Additionally, it offers real-time tracking , enabling customers to monitor their shipments with advanced tracking systems that provide live order status and delivery updates. This comprehensive approach has positioned Delhivery as a leader in India’s logistics sector.
Competitors of Delhivery
Despite being a market leader, Delhivery faces stiff competition from both traditional logistics providers and emerging tech-driven companies. Traditional logistics companies such as Blue Dart, DTDC, and India Post have well-established networks and extensive reach but often lack Delhivery’s advanced technological capabilities. Additionally, e-commerce-focused logistics providers like XpressBees, Shadowfax, and Ecom Express are rapidly growing, offering fast and cost-effective last-mile delivery solutions tailored for e-commerce businesses. On a global scale, courier giants such as FedEx and DHL compete with Delhivery in the cross-border logistics segment, providing international shipping and freight solutions. However, Delhivery’s agility, tech-driven approach, and cost efficiency enable it to maintain a competitive edge, ensuring continued dominance in India’s logistics sector.
Awards and Achievements of Delhivery
Delhivery’s rapid growth and innovations in the logistics sector have earned it numerous prestigious accolades, reinforcing its position as an industry leader. The company was honored with the ET Startup Awards – Startup of the Year, recognizing its disruptive impact on the logistics industry. It also received the CNBC Young Turk Startup Award, celebrating its entrepreneurial excellence and technological advancements. Delhivery was featured in the Deloitte Technology Fast 50 as one of the fastest-growing companies. In 2019, it achieved a significant milestone by being recognized as a Unicorn Startup, marking its billion-dollar valuation. Another major achievement was its successful IPO launch in 2022, which valued the company at $4.9 billion. These awards and recognitions highlight Delhivery’s market leadership, innovation-driven growth, and its continuous efforts to redefine the logistics landscape in India.
Future Plans of Delhivery
Delhivery is actively expanding its services beyond e-commerce logistics to include freight, cold storage, and international shipping, positioning itself as a comprehensive logistics provider. A key focus area is the expansion of fulfillment centers, with plans to increase warehouse capacity across India to cater to a broader range of businesses. Additionally, Delhivery is investing in AI-powered logistics automation, incorporating robotics and machine learning to enhance supply chain efficiency and optimize operations. The company is also eyeing global expansion, with strategic plans to enter Southeast Asian and Middle Eastern markets, strengthening its cross-border shipping solutions. Furthermore, Delhivery is committed to sustainable logistics solutions, actively adopting electric vehicles (EVs) and promoting eco-friendly packaging to create an environmentally responsible logistics ecosystem. These future initiatives will solidify Delhivery’s position as a leader in the evolving logistics industry.
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Conclusion
Delhivery’s journey from a small hyperlocal startup to a billion-dollar logistics leader is a testament to India’s booming digital economy. The company’s technology-driven logistics model, rapid expansion, and customer-centric approach have made it a game-changer in the industry.
As Delhivery continues to innovate and scale, it is well on its way to shaping the future of logistics in India and beyond.
Frequently Asked Questions
What is Delhivery’s business model?
Delhivery operates on a tech-enabled logistics model, offering parcel transportation, warehousing, freight, and fulfillment services for businesses and consumers.
Who are the founders of Delhivery?
Delhivery was founded by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati in 2011.
How does Delhivery differ from traditional logistics providers?
Delhivery uses AI, machine learning, and automation to optimize logistics operations, making deliveries faster, more efficient, and cost-effective.
What are Delhivery’s future expansion plans?
Delhivery is expanding its warehousing network, investing in AI-driven automation, entering global markets, and adopting sustainable logistics solutions.
Is Delhivery profitable?
Delhivery’s IPO in 2022 raised $675 million, and the company is focusing on scaling profitably through automation and expanding into new markets.
