In a bold move to enhance its after-sales experience, Ola Electric has launched the #HyperService campaign. Spearheaded by CEO Bhavish Aggarwal, this initiative aims to double the company’s service centres from 500 to 1,000 by December 2024. This expansion is not just about numbers; it’s about providing a technology-led experience that prioritizes customer satisfaction.
Training for 1 Lakh Mechanics
As part of the #HyperService initiative, Ola Electric is also committed to educating the next generation of mechanics through its EV Service Training Program. This ambitious program aims to train 100,000 third-party mechanics under the ‘Network Partner Program.’ By equipping local mechanics with the necessary skills, Ola Electric hopes to accelerate the adoption of electric vehicles (EVs) across India, ensuring that every corner of the country has access to trained professionals who can service EVs effectively.
Quick-Service Guarantee: Stress-Free Experience
Starting October 10, 2024, Ola Electric will implement a quick-service guarantee. If a customer’s service case exceeds one day, they will receive a backup Ola S1 scooter to ensure their mobility is not disrupted. Additionally, customers who subscribe to Ola Care+ will benefit from Ola cab coupons, valid until their service request is resolved. This initiative is designed to provide a seamless and stress-free service experience, reinforcing Ola Electric’s commitment to customer satisfaction.
AI-Powered Maintenance and Diagnostics
One of the standout features of the #HyperService campaign is the introduction of AI-powered proactive maintenance and remote diagnostics. These cutting-edge technologies will allow Ola Electric to identify potential issues before they escalate, facilitating proactive service directly at customers’ doorsteps. The rollout of these features will coincide with the quick-service guarantee on October 10, 2024, offering customers an unparalleled ownership experience.
A Vision for the Future
Bhavish Aggarwal expressed his enthusiasm for the campaign, stating, “With the launch of #HyperService, we are expanding our network and building the best-in-class ownership experience.” The company currently operates around 570 service centres across India, but with this initiative, it aims to further strengthen its service capabilities to cater to a rapidly growing community.
Ola Electric is poised for significant growth, but it also invites public opinion on the financial implications of this expansion. What do you think? Will this IPO result in profit? Share your thoughts in the comments below!
