Urban Company, formerly known as UrbanClap, it is also India’s largest marketplace for customers seeking to find pointers for independent contractors for a beauty and wellness home service, among other services. Abhiraj Bhal, Varun Khaitan, and Raghav Chandra founded it in 2014. It works in whole India, the UAE, Singapore, and Australia. It is changing the way home services are booked.
Urban Company Overview
| Key Details | Data |
|---|---|
| Founded | 2014 |
| Founders | Abhiraj Bhal, Varun Khaitan, Raghav Chandra |
| Headquarters | Gurgaon, India |
| Market Reach | India, UAE, Singapore, Australia |
| Valuation | $2.1 billion |
| Employees | Over 42,000 service professionals |
Urban Company Founders:
Raghav Chandra
He is a graduate in Computer Science from UC Berkeley.Prior to Urban Company, he worked as an engineer at Twitter and Mobsmith. He leads the product and technology verticals of the company.
Abhiraj Singh Bhal
Cofounder Abhiraj did an MBA from IIM Ahmedabad and his graduation from IIT Kanpur. Abhiraj, before jointly founding Urban Company, was a consultant at the Boston Consulting Group. His marked qualities are strategic leadership and an obsession with customer satisfaction.
Varun Khaitan
He graduated from IIT Kanpur, later taking up engineering as his course of studies. He has experience working with The Boston Consulting Group and earlier founded another online car rental platform. His operations are coupled with the skill set of technology.
With diverse founding members having a consulting, engineering, and business background, three founders have been instrumental in scaling Urban Company to one of the largest home service marketplaces in India.
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Urban Company Business Model
Urban Company is a two-sided marketplace; it connects consumers with service professionals across categories such as beauty and wellness, repairs, and home cleaning.
Full-stack business model: The platform controls everything, from onboarding professionals and ensuring the quality of service through standardized training to offering micro-financing for tools and products.
Key Features of the Business Model:
- End-to-End Service Control: Urban Company handles everything right from the time of booking up to the time of payment. It ensures the quality of service from the providers due to the background checks and training given to them.
- Technology-Driven: Urban Company deploys AI and ML algorithms for matching consumers with the most relevant professionals, taking into consideration past usage patterns and reviews.
- Full-Stack Approach: The platform directly controls service delivery and product sourcing, removing intermediaries to improve customer satisfaction and efficiency.
Revenue Model
Urban Company generates revenue through multiple streams, offering flexibility for both customers and service providers:
| Year | Revenue (INR crore) | Growth |
| FY2020 | 376 | 74% |
| FY2021 | 263 | -22% |
| FY2022 | 438 | 66% |
| FY2023 | 637 | 45% |
Key Revenue Streams:
- Commission-Based Model:
For every completed booking, Urban Company charges its service providers a commission. This commission is different for each category of service, but it forms the largest item of its revenues at 85%. - Lead Generation Fees:
For professionals, it charges for the leads generated through it. It helps the service providers to get in touch with potential clients; this is another contribution towards Urban Company revenues. - Advertisements:
The platform also draws in revenue by running advertisements for businesses and service providers on its app, helping brands reach a certain target audience.
Target Market
Urban Company targets middle-class households in urban areas of India, the UAE, Singapore, and Australia. Its customers would be those looking for convenience, quality, and safety with regard to home services.
Consumer Segments:
- Young Professionals and Families:
Consumers who need reliable home services like cleaning, beauty, or maintenance but lack the time to do it themselves. - Tech-Savvy Users:
Users familiar with apps and online platforms for booking home services, preferring the convenience of digital interactions.
Vendor Segments:
- Skilled Professionals:
Individuals with expertise in services like beauty, plumbing, carpentry, and wellness who seek a reliable platform to find consistent work. - Freelancers:
Independent contractors who can access more job opportunities and enhance their earnings through Urban Company’s platform.
Value Proposition for Consumers and Vendors
For Consumers:
- Convenience:
A one-stop solution for a wide range of home services, easily bookable through the app. - Safety and Quality:
Thorough background checks and standardized training for service providers ensure trust and safety. All services are vetted and reliable. - Customer Support:
Continuous customer feedback loops, safety protocols, and stringent service quality checks ensure high standards.
For Vendors (Service Providers):
- Increased Earnings:
Professionals earn higher wages through Urban Company compared to traditional offline models. With transparent commission structures, top service providers can earn up to INR 42,000 per month. - Skill Development and Training:
Urban Company provides extensive technical and soft skills training to ensure professionals are up to the required service standards. Ongoing training programs help professionals upgrade their skills. - Access to Financing:
The platform offers micro-financing for tools, products, and initial business setup, allowing service providers to expand their offerings.
Funding History
Urban Company has raised a total of $376 million across several funding rounds:
| Funding Round | Date | Amount Raised (USD) | Lead Investors |
| Seed | March 2015 | $1.6 million | SAIF Partners, Accel Partners |
| Series A | June 2015 | $10 million | SAIF Partners, Accel Partners, Snapdeal Founders |
| Series B | November 2015 | $25 million | Bessemer Venture Partners, SAIF Partners, Accel |
| Series C | July 2017 | $21 million | Vy Capital, SAIF Partners, Accel |
| Series D | November 2018 | $50 million | Steadview Capital, Vy Capital |
| Series E | August 2019 | $75 million | Tiger Global, Steadview Capital |
| Series F | April 2021 | $255 million | Prosus Ventures, Wellington Management, Dragoneer |
Valuation: $2.1 billion (as of 2021)
SWOT Analysis
- Strengths:
- Leading platform in India’s home service space.
- Full-stack business model ensuring quality control.
- International expansion (UAE, Singapore, Australia).
- Weaknesses:
- High operational costs leading to losses despite revenue growth.
- Dependency on service quality and partner professionalism.
- Opportunities:
- Expansion to more global markets.
- Adoption of AI and ML to improve customer experience.
- Threats:
- Increasing competition from local service platforms.
- Regulatory changes and market volatility.
Competitors
Urban Company faces competition from other service marketplaces and apps in the home services sector:
| Competitor | Region | Key Strength |
| HouseJoy | India | Backed by Amazon, focused on home services. |
| NoBroker | India | Property-focused but with home services. |
| Handy | Global (US-based) | Strong international presence. |
| Helpling | Global (Germany-based) | Focuses on cleaning services globally. |
Conclusion
Urban Company’s innovative full-stack business model has disrupted the home services market in India and beyond. This company is well-set for the future, with steadily growing revenues, a vast network of service providers, and a strong funding base. Yet, it is also subject to operational challenges sourced by cost pressures and competitive forces, which demand that the company continually innovate and expand its offerings as part of its strategy to maintain leadership.
What is Urban Company’s business model?
Urban Company operates a two-sided marketplace connecting customers with local service providers in categories like beauty, home repairs, and wellness. It uses a full-stack model that ensures quality control, training, and micro-financing for service providers, making it a comprehensive solution for both consumers and professionals.
What does Urban Company do?
Urban Company is an online platform that connects customers with local service providers offering home services like beauty treatments, cleaning, and repairs.
What is Urban Company’s value to service providers?
Service providers on Urban Company benefit from training, financial support, and increased earnings by accessing a larger client base.
Who are the target users of Urban Company?
Urban Company primarily targets urban households, especially young professionals and families looking for convenient home services.
